Returns & Shipping

100% GUARANTEED RETURNS

At Kritical Nutrition customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!

Not in love with your purchase? No worries – we're here to help. Unopened items sold from www.kriticalnutrition.com or Kritical Nutrition retail stores can be returned for a full refund of the purchase price within 30 days via the original payment method. Opened items can be exchanged or returned within 30 days for store credit. Exchanged items cannot be further exchanged, or otherwise exchanged more than once. Please allow 3-5 business days for a return or exchange to be processed. Any additional time it takes for a credit to be posted depends on your card-issuing bank. We reserve the right to deduct the cost of return shipping from the refund in the case of no-fault returns – buyer's remorse, change of heart, item no longer needed, etc. Refunds and Exchanges

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Can I return or exchange a product that hasn't been opened?

Yes, you can return an unopened product within 30 day without any restocking fee and you will also be responsible for the shipping charges to ship your product to our store. To initiate the return process please visit our Contact Us page. Be sure to include the following in your inquiry:

Order number
A phone number where you can be reached
Why you want to return the product
No returns or exchanges after 30 days from purchase date

Can I return or exchange a product that I've already opened?

Opened items can be exchanged or returned within 30 days for store credit. Exchanged items cannot be further exchanged, or otherwise exchanged more than once. For these types of products you can initiate the return process by visiting our Contact Us page. Be sure to include the following in your inquiry:

Order number
Email address used to order
A phone number where you can be reached
Why you want to return the product
No returns or exchanges after 30 days from purchase date

Do you charge a re-stocking fee for returns?

There is a 20% restocking fee in the event that product is returned to us that is not damaged or defective.

How long do refunds take?

Refunds take anywhere from 5 to 7 business days after the product is returned and restocked in our store. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.

Shipping

Orders ship out same day, *If placed before 3:30pm Eastern time. Monday-Friday. Saturday cut-off time is 12pm Eastern. No Shipping on Sundays.
*Please Note* If tracking from shipping carrier shows delivered, Kritical Nutrition is not responsible for lost and/or stolen packages.

What methods of shipping do you offer?

USPS

Priority Mail (1 to 4 days) business days. Usually 2-day.

Do you ship on the weekends?

Yes products ship on Saturdays via USPS. There is no shipping on Sundays.

Do you ship Internationally?

Yes. We do offer international shipping to military APO addresses. **Please note**international shipping may be delayed by several weeks when dealing with international customs. Kritical Nutrition is NOT responsible for seized or lost packages when shipped internationally. Typical shipping times for APO addresses: 10 Days

Has my order been shipped?

You can view your order's status in your My Account section within www.ups.com or www.usps.com depending on which carrier is used. To view your account information, click on the "Login" link on the right side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the right side after logging in.

Will I get a tracking number for my package?

Yes. You can also view your order's tracking information in your My Account section within the carriers website. To view your account information, click on the "Logon" link on the right side of the website and then click on the "Past Orders" link within the Account Menu that will also show on the right side after logging in.

Orders and Shipments

My order shipped, but has not arrived, what do I do?

If more than 7 full business days have passed since you placed your order and your order was shipped via USPS, please visit our Contact Us page.

I did not receive my full order, what do I do?

In rare cases an order can be wrongly fulfilled. If your order is complete and there are no additional shipments heading your way please visit our Contact Us page.